A company has a Customer Service deployment. The company plans to implement macros. You need to create and configure a macro. Which connector should you use?

The correct answer is D. Session connector. Session connector Dataverse connector Office 365 Outlook connector Teams connector * Viva Engage connector Predefined automation actions In Customer Service, macros provide three connectors: Productivity automation: Provides actions to perform model-driven app operations…

implement multi-session experiences for Customer Service

Question

Options

AViva Engage connector
BTeams connector
COffice 365 Outlook connector
DSession connector

How the community answered

(31 responses)

A
3% (1)
B
10% (3)
C
13% (4)
D
74% (23)

Explanation

Session connector * Dataverse connector * Office 365 Outlook connector * Teams connector * Viva Engage connector Predefined automation actions In Customer Service, macros provide three connectors: Productivity automation: Provides actions to perform model-driven app operations. Session connector: Provides actions to perform session-related operations. Omnichannel connector: Provides actions to perform Omnichannel for Customer Service-related https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/macros

Topics

#macros#Session connector#macro configuration#Omnichannel

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