Microsoft
MB-230 · Question #197
A company has a Customer Service deployment. The company plans to implement macros. You need to create and configure a macro. Which connector should you use?
The correct answer is D. Omnichannel connector. Omnichannel connector Session connector Dataverse connector Office 365 Outlook connector OneDrive connector Power BI connector Teams connector Viva Engage connector Predefined automation actions In Customer Service, macros provide three connectors: Productivity automation…
implement multi-session experiences for Customer Service
Question
A company has a Customer Service deployment. The company plans to implement macros. You need to create and configure a macro. Which connector should you use?
Options
- ADataverse connector
- BOneDrive connector
- CPower BI connector
- DOmnichannel connector
How the community answered
(53 responses)- A17% (9)
- B8% (4)
- C4% (2)
- D72% (38)
Explanation
- Omnichannel connector * Session connector * Dataverse connector * Office 365 Outlook connector * OneDrive connector * Power BI connector * Teams connector * Viva Engage connector Predefined automation actions In Customer Service, macros provide three connectors: Productivity automation: Provides actions to perform model-driven app operations. Session connector: Provides actions to perform session-related operations. Omnichannel connector: Provides actions to perform Omnichannel for Customer Service-related https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/macros
Topics
#macros#Omnichannel connector#productivity pane#agent configuration
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