MB-230 · Question #189
Drag and Drop Question A company uses Dynamics 365 Customer Service. An administrator is configuring Copilot to help with knowledge search. Agents must be able to display Knowledge articles in the…
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Question
Drag and Drop Question A company uses Dynamics 365 Customer Service. An administrator is configuring Copilot to help with knowledge search. Agents must be able to display Knowledge articles in the following ways:
- Display articles related to only a specific product.
- Display articles related to a current case and the product related to
the agent's line of business. You need to enable a Copilot capability for each requirement. Which Copilot capability should you enable? To answer, move the appropriate Copilot capabilities to the correct requirements. You may use each Copilot capability once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
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