MB-230 · Question #188
A company uses Dynamics 365 Customer Service. The company requires the capabilities of Ask a Question in Copilot in Dynamics 365 Customer Service. The company has many support articles. Agents must…
The correct answer is C. automated filter. Dynamics 365 Customer Service, Use Copilot filters Copilot filters help you generate responses based on a specific set of articles. Filters provide immediate context and reduce the chance of you getting irrelevant responses when you use If automated filters are enabled for the…
Question
A company uses Dynamics 365 Customer Service. The company requires the capabilities of Ask a Question in Copilot in Dynamics 365 Customer Service. The company has many support articles. Agents must be restricted from accessing some articles. You need to ensure that agents can open only articles relevant to them when asking Copilot a question. What should you configure?
Options
- AAI suggestions
- Bsearch filter
- Cautomated filter
- Dagent filter
How the community answered
(35 responses)- A3% (1)
- B11% (4)
- C83% (29)
- D3% (1)
Explanation
Dynamics 365 Customer Service, Use Copilot filters Copilot filters help you generate responses based on a specific set of articles. Filters provide immediate context and reduce the chance of you getting irrelevant responses when you use If automated filters are enabled for the case based on the location of the customer's account, Copilot applies the filter automatically when you open the case. We recommend you ensure that the appropriate knowledge content is available for the filters you set so that you see the expected responses. To apply a filter, perform the following steps: Select Filters on the Copilot pane. The Select filters menu appears. Select the required options. You can also search for a filter option. https://learn.microsoft.com/en-us/dynamics365/customer-service/use/use-copilot-filters
Topics
Community Discussion
No community discussion yet for this question.