MB-230 · Question #179
You are configuring Copilot in Dynamics 365 Customer Service. You attempt to enable the Ask a Question feature, but it is unavailable due to missing knowledge sources. You need to add the missing…
The correct answer is A. Knowledge base D. Trusted websites E. SharePoint site. A: Features supported with different knowledge sources The following table summarizes the Copilot features supported for a configured knowledge D: Add trusted webpages as sources You can select Add web address in Web resources to add trusted domains. You can add up to five…
Question
You are configuring Copilot in Dynamics 365 Customer Service. You attempt to enable the Ask a Question feature, but it is unavailable due to missing knowledge sources. You need to add the missing knowledge sources to enable Ask a Question. Which three knowledge sources should you use? Each correct answer presents a complete solution. (Choose three.) NOTE: Each correct selection is worth one point.
Exhibit
Options
- AKnowledge base
- BEmbedded Teams chat
- CResponse translations
- DTrusted websites
- ESharePoint site
How the community answered
(30 responses)- A77% (23)
- B17% (5)
- C7% (2)
Explanation
A: Features supported with different knowledge sources The following table summarizes the Copilot features supported for a configured knowledge D: Add trusted webpages as sources You can select Add web address in Web resources to add trusted domains. You can add up to five trusted web domains for Copilot to search and generate responses from. Copilot searches for information up to two levels down from the configured domain. You must enable the Bing Search in Power Platform admin center to add trusted web sources Microsoft Copilot Studio, Knowledge source Supported knowledge sources https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/copilot-enable-help- https://learn.microsoft.com/en-us/microsoft-copilot-studio/knowledge-copilot-studio
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