MB-230 · Question #178
You are a help desk representative for an organization using Dynamics 365 Customer Service. Users need to search within the system for similar cases. None of the out-of-the-box settings have been…
The correct answer is B. Advanced Find D. Quick Find. B: Create a new similarity rule to view similar cases You can set up automatic suggestion of similar cases by creating advanced similarity rules. The rules you create use the Relevance search mechanism. D: Enable a field for exact matching of similar cases Follow the below…
Question
You are a help desk representative for an organization using Dynamics 365 Customer Service. Users need to search within the system for similar cases. None of the out-of-the-box settings have been changed. You need to determine which search features are available for use by default. Which two search features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Exhibit
Options
- ADataverse Search
- BAdvanced Find
- CFull-text Quick Find
- DQuick Find
How the community answered
(28 responses)- A11% (3)
- B82% (23)
- C7% (2)
Explanation
B: Create a new similarity rule to view similar cases You can set up automatic suggestion of similar cases by creating advanced similarity rules. The rules you create use the Relevance search mechanism. D: Enable a field for exact matching of similar cases Follow the below steps to enable a field for exact match of similar cases. 1. Go to Settings > Advanced Settings. 2. Select the Settings > Customizations. 3. On the Customizations page, select Customize the System. The Information page appears. 4. In the left pane, expand Entities, go to the entity you want to customize, expand it, and then A view page with a list of items appears. 5. Double-click Quick Find </entity name> for the entity. (Note: You might need to scroll down to find this option.) https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/suggest-similar- cases-for-a-case
Topics
Community Discussion
No community discussion yet for this question.