Drag and Drop Question A company uses Dynamics 365 Customer Service. Customer service agents must be able to connect individual cases to a Microsoft Teams channel, to enhance productivity and…

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implement multi-session experiences for Customer Service

Question

Drag and Drop Question A company uses Dynamics 365 Customer Service. Customer service agents must be able to connect individual cases to a Microsoft Teams channel, to enhance productivity and collaboration. You need to enable this capability for the customer service agents. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

Answer Area

Drag items

Assign the Global Admin role.Assign the System Admin role.Turn on Microsoft Teams chats.Turn on Enhanced Microsoft Teams Integration.Turn on Confidential Labels.Turn on linking of Dynamics 365 records to Microsoft Teams channels.

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Topics

#Microsoft Teams integration#Enhanced Teams Integration#Dynamics 365 records#Teams channels

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