A company has a Customer Service deployment. The company plans to enable AI suggestions for article keywords and descriptions on a custom form. You add the Keywords and Description Suggestion control

Question

Options

• ARanking Tab
• BKnowledge Suggestion Section
• CUnified Config
• DCustomer 360
• EAssistant Studio Custom

• A
  2% (1)
• B
  74% (31)
• C
  7% (3)
• D
  2% (1)
• E
  14% (6)

Explanation

Configure AI suggestions for article keywords and description Enable AI suggestions for article keywords and description in a custom form 1. In Dynamics 365, go to Customizations in Advanced Settings. 2. Select Customize the System to open the default solution. 3. From the Solution: Default Solution navigation pane select Components > Entities > Knowledge Article > Forms. 4. Select the form that you want to customize. 5. From Field Explorer, select Keywords and Description Suggestion control and add it to the 6. Select Keywords and Description Suggestion control in the form and then select Change Properties on the ribbon. 7. On the Field Properties dialog, go to the Controls tab, and select Add Control. *-> 8. On the Add Control dialog, select Knowledge Suggestion Section Control > Add. 9. On the Field Properties dialog, Controls tab, select Web, Phone, and Tablet for Knowledge Suggestion Section Control. 11. Select Save and Publish. https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-ai- suggested-article-keywords-description

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