Drag and Drop Question An agent resolves a case for a customer by using Dynamics 365 Customer Service. The customer must receive a corporate feedback survey to describe how the experience was. All age

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Manage cases in Customer Service

Question

Drag and Drop Question An agent resolves a case for a customer by using Dynamics 365 Customer Service. The customer must receive a corporate feedback survey to describe how the experience was. All agents will have access to the survey. You need to send the survey. Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:

Exhibit

Answer Area

Drag items

Start a survey from the Case form.Share the feedback survey with the agent's manager.Send the Customer Voice survey from Dynamics 365 solution.Create a new feedback survey.Select the feedback survey from the list of surveys.Send the survey.Select the recipient, email template, and locale values.

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Topics

#Customer Voice survey#case resolution#survey distribution#feedback management

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