Microsoft
MB-230 · Question #169
MB-230 Question #169: Real Exam Question with Answer & Explanation
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Question
You are setting up knowledge management in Dynamics 365 Customer Service. Management wants to view the statistics on which keywords are searched the most by agents when they use the knowledge base. You need to ensure that management can view the top search words. Which two steps should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AIn the site map, select Insights in Operations. The Insights page appears.
- BIn the Knowledge analytics section, select Manage. The Knowledge analytics page is
- CAdd Knowledge Suggestion Section Control.
- DEnable historical analytics.
- EEnable knowledge article suggestions.
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