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MB-230 · Question #168

Drag and Drop Question A company has a Customer Service deployment. The company plans to provide instructions for customer service agents. You need to apply the security roles for agents to…

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Configure representative experience and routing

Question

Drag and Drop Question A company has a Customer Service deployment. The company plans to provide instructions for customer service agents. You need to apply the security roles for agents to configure and access agent scripts. Which security roles should you use? To answer, move the appropriate security roles to the correct requirements. You may use each security role once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:

Exhibit

MB-230 question #168 exhibit

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Customer Service app accessOmnichannel administratorProductivity tools administratorProductivity tools userSequence manager

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Topics

#security roles#agent scripts#productivity tools administrator#productivity tools user
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