Microsoft
MB-230 · Question #167
A company is implementing Dynamics 365 Customer Service workspaces. As a customer service representative, you must be able to view and work on more than one work item at a time. You need to navigate…
The correct answer is A. Select the workspace app tile. C. Select the session pane list. You've hit your limit · resets 4am (America/New_York)
implement multi-session experiences for Customer Service
Question
A company is implementing Dynamics 365 Customer Service workspaces. As a customer service representative, you must be able to view and work on more than one work item at a time. You need to navigate between the work items that are active in the workspace. Which two methods can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ASelect the workspace app tile.
- BSelect the session tab.
- CSelect the session pane list.
- DSelect the Dynamics 365 drop-down navigation.
How the community answered
(39 responses)- A74% (29)
- B18% (7)
- D8% (3)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#Customer Service workspace#multi-session#session tabs#work item navigation
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