MB-230 · Question #167
A company is implementing Dynamics 365 Customer Service workspaces. As a customer service representative, you must be able to view and work on more than one work item at a time. You need to navigate…
Sign in or unlock MB-230 to reveal the answer and full explanation for question #167. The question stem and answer options stay visible for context.
Question
A company is implementing Dynamics 365 Customer Service workspaces. As a customer service representative, you must be able to view and work on more than one work item at a time. You need to navigate between the work items that are active in the workspace. Which two methods can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ASelect the workspace app tile.
- BSelect the session tab.
- CSelect the session pane list.
- DSelect the Dynamics 365 drop-down navigation.
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.