Microsoft
MB-230 · Question #166
Drag and Drop Question You are creating agent scripts in Dynamics 365 Customer Service. You must add the following steps to the scripts: 1. Use the greeting: Welcome to the company, how may we serve…
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Configure representative experience and routing
Question
Drag and Drop Question You are creating agent scripts in Dynamics 365 Customer Service. You must add the following steps to the scripts: 1. Use the greeting: Welcome to the company, how may we serve you today? 2. Send details about a customer's account to the customer with one selection. 3. Open another set of steps to follow. You need to configure the type of steps that are needed. Which type should you choose when configuring each step? To answer, drag the appropriate types to the correct steps. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
Exhibit
Answer Area
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Agent scriptMacroText instructions
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Topics
#agent scripts#macro steps#text instructions#productivity tools