Microsoft
MB-230 · Question #133
You are a Dynamics 365 Customer Service administrator. You need to add a new status reason to the case entity. What are two possible ways to accomplish the goal? Each correct answer presents a…
The correct answer is B. Modify the existing solution and the case entity. C. Create a new solution and add the existing Case entity. https://docs.microsoft.com/en-us/dynamics365/customer-service/define-status-reason-transitions-
Extend Customer Service
Question
You are a Dynamics 365 Customer Service administrator. You need to add a new status reason to the case entity. What are two possible ways to accomplish the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ANavigate to Cases in the Customer Service Hub app.
- BModify the existing solution and the case entity.
- CCreate a new solution and add the existing Case entity.
- DModify the existing solution.
How the community answered
(26 responses)- A12% (3)
- B85% (22)
- D4% (1)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-status-reason-transitions-
Topics
#status reason#case entity customization#solution management#entity modification
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