Microsoft
MB-230 · Question #133
You are a Dynamics 365 Customer Service administrator. You need to add a new status reason to the case entity. What are two possible ways to accomplish the goal? Each correct answer presents a…
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Extend Customer Service
Question
You are a Dynamics 365 Customer Service administrator. You need to add a new status reason to the case entity. What are two possible ways to accomplish the goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ANavigate to Cases in the Customer Service Hub app.
- BModify the existing solution and the case entity.
- CCreate a new solution and add the existing Case entity.
- DModify the existing solution.
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Topics
#status reason#case entity customization#solution management#entity modification