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Microsoft

MB-230 · Question #132

You are a help desk representative for an organization using Dynamics 365 Customer Service. Users need to search within the system for similar cases. None of the out-of-the-box settings have been…

The correct answer is A. Advanced Find B. Quick Find. https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization https://docs.microsoft.com/en-us/powerapps/user/search

Manage cases in Customer Service

Question

You are a help desk representative for an organization using Dynamics 365 Customer Service. Users need to search within the system for similar cases. None of the out-of-the-box settings have been changed. You need to determine which search features are available for use by default. Which two search features are available? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Options

  • AAdvanced Find
  • BQuick Find
  • CRelevance Search
  • DFull-text Quick Find

How the community answered

(25 responses)
  • A
    84% (21)
  • C
    4% (1)
  • D
    12% (3)

Explanation

https://docs.microsoft.com/en-us/power-platform/admin/configure-relevance-search-organization https://docs.microsoft.com/en-us/powerapps/user/search

Topics

#Quick Find#Advanced Find#search features#default search

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