MB-230 · Question #134
You set a default entitlement for a customer. You need to ensure that the default entitlement is automatically associated with a case. What are two possible ways to achieve this goal? Each correct…
The correct answer is A. Create a case. B. Update the customer, contact, or product field on an existing case. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer https://docs.microsoft.com/en-us/power-platform/admin/system-settings-dialog-box-service-tab
Question
You set a default entitlement for a customer. You need to ensure that the default entitlement is automatically associated with a case. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ACreate a case.
- BUpdate the customer, contact, or product field on an existing case.
- CUpdate the description field on an existing case.
- DAdd an activity to an existing case.
How the community answered
(51 responses)- A80% (41)
- C14% (7)
- D6% (3)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer https://docs.microsoft.com/en-us/power-platform/admin/system-settings-dialog-box-service-tab
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