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ITSM20F.EN · Question #74
ITSM20F.EN Question #74: Real Exam Question with Answer & Explanation
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Question
One of the key activities in Supplier management is managing contracts with various suppliers. Which activity would not be included according to ISO/IEC 20000-1?
Options
- Adefining a point of contact who manages the relationship
- Bdefining criteria for subcontractors
- Censuring the contract reflects current requirements
- Dmonitoring supplier performance against agreed targets
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