EXIN
ITSM20F.EN · Question #75
The contents of a service must be agreed between the service provider and the interested parties. Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?
The correct answer is D. Purpose. You've hit your weekly limit · resets 5am (America/New_York)
Service delivery processes
Question
The contents of a service must be agreed between the service provider and the interested parties. Which aspect, as per ISO/IEC 20000-1 should be documented for each agreed service report?
Options
- ACost
- BDelivery method
- CFormatting
- DPurpose
How the community answered
(32 responses)- A6% (2)
- B16% (5)
- C3% (1)
- D75% (24)
Explanation
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Topics
#service reporting#ISO/IEC 20000-1#report purpose#documentation
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