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ITSM20F.EN · Question #63
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
The correct answer is B. because this means the incident can be resolved more quickly. You've hit your weekly limit · resets 5am (America/New_York)
Resolution processes
Question
Why is it important that the Service Desk attempts to link an Incident to a Known Error?
Options
- Abecause this is part of the IT Service Management model
- Bbecause this means the incident can be resolved more quickly
- Cbecause this allows incidents to be better tracked
- Dbecause otherwise Problem Management cannot work
How the community answered
(46 responses)- A13% (6)
- B76% (35)
- C7% (3)
- D4% (2)
Explanation
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Topics
#incident management#known error#service desk#resolution speed
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