ITIL · Question #96
Which of the following BEST describes technical management?
The correct answer is D. A function that includes providing technical expertise and overall management of the IT infrastructure. Technical Management is the ITIL Service Operation function responsible for providing technical expertise and managing the overall IT infrastructure.
Question
Which of the following BEST describes technical management?
Options
- AA function responsibilities for facilities management and building control systems
- BA function that provides hardware repair services for technology involved in the delivery of service to
- CSenior managers responsibilities for all staff within the technical support function
- DA function that includes providing technical expertise and overall management of the IT infrastructure
How the community answered
(31 responses)- A6% (2)
- B3% (1)
- C3% (1)
- D87% (27)
Why each option
Technical Management is the ITIL Service Operation function responsible for providing technical expertise and managing the overall IT infrastructure.
Facilities management and building control systems describe the Facilities Management sub-function within IT Operations Management, which is a separate ITIL function from Technical Management.
Hardware repair services alone is far too narrow a scope; Technical Management encompasses architecture, planning, and overall infrastructure management across the full lifecycle.
Technical Management is an ITIL function defined by its responsibilities and capabilities, not by the seniority level of its staff - defining it by management rank misrepresents its functional scope.
In ITIL Service Operation, Technical Management is formally defined as a function that provides technical expertise, skills, and resources needed to design, test, manage, and improve IT infrastructure. It serves a dual role as both the custodian of technical knowledge across the organization and a provider of the resources needed to plan, implement, and maintain a stable technical infrastructure supporting service delivery.
Concept tested: ITIL Technical Management function definition and scope
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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