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ITIL · Question #95

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

The correct answer is B. To design and develop capabilities for service management. Designing and developing service management capabilities belongs to Service Design, not Service Transition, making it the answer that is NOT a Service Transition responsibility.

The ITIL service lifecycle

Question

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

Options

  • ATo ensure that a service managed and operated accordance with constraints specified during design
  • BTo design and develop capabilities for service management
  • CTo provide good-quality knowledge and information about services
  • DTo plan the resources required to manage a release

How the community answered

(34 responses)
  • A
    12% (4)
  • B
    79% (27)
  • C
    3% (1)
  • D
    6% (2)

Why each option

Designing and developing service management capabilities belongs to Service Design, not Service Transition, making it the answer that is NOT a Service Transition responsibility.

ATo ensure that a service managed and operated accordance with constraints specified during design

Ensuring services are managed and operated in accordance with design constraints is a Service Transition objective, verifying the service meets design specifications before handover to operations.

BTo design and develop capabilities for service managementCorrect

Service Transition builds, tests, and deploys services based on designs already produced by Service Design. The activity of designing and developing capabilities for service management - creating the processes, policies, and architectures that enable service management - is explicitly the purpose of the Service Design stage, not Service Transition.

CTo provide good-quality knowledge and information about services

Providing good-quality knowledge and information about services is a Service Transition responsibility, addressed through Knowledge Management and the Service Knowledge Management System (SKMS).

DTo plan the resources required to manage a release

Planning the resources required to manage a release is a core Service Transition activity within Release and Deployment Management.

Concept tested: ITIL Service Transition stage responsibilities

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service transition#service design#lifecycle responsibilities#capabilities

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