ITIL · Question #94
Which one of the following is NOT a characteristic of a process?
The correct answer is D. It structure an organization. Structuring an organization is a characteristic of a function, not a process; ITIL defines processes by measurability, specific results, and event-driven triggers.
Question
Which one of the following is NOT a characteristic of a process?
Options
- AIt is measureable
- BIt delivers specific results
- CIt responds to specific events
- DIt structure an organization
How the community answered
(34 responses)- A3% (1)
- B3% (1)
- C6% (2)
- D88% (30)
Why each option
Structuring an organization is a characteristic of a function, not a process; ITIL defines processes by measurability, specific results, and event-driven triggers.
Being measurable is a core ITIL process characteristic, enabling performance assessment against defined metrics and targets.
Delivering specific results is a defining ITIL process characteristic, ensuring outputs are predictable and aligned with goals.
Responding to specific events (triggers) is a defining ITIL process characteristic, distinguishing processes from continual background activities.
ITIL defines a process by four specific characteristics: it is measurable, it delivers specific results, it has customers or stakeholders, and it is triggered by specific events. Structuring an organization describes a function, which groups staff and tools around a specialization area - a distinctly different concept from a process.
Concept tested: ITIL process characteristics versus function definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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