ITIL · Question #87
Which one of the following is the BEST description of a relationship in service asset and configuration management?
The correct answer is B. Describes how the configuration items (CIs) work together to deliver the services. In ITIL Service Asset and Configuration Management, a relationship specifically describes the interdependencies and interactions between configuration items that together enable service delivery.
Question
Which one of the following is the BEST description of a relationship in service asset and configuration management?
Options
- ADescribes the topography of the hardware
- BDescribes how the configuration items (CIs) work together to deliver the services
- CDefines which software should be installed on a particular piece of hardware
- DDefines how version numbers should be used in a release
How the community answered
(32 responses)- B91% (29)
- C3% (1)
- D6% (2)
Why each option
In ITIL Service Asset and Configuration Management, a relationship specifically describes the interdependencies and interactions between configuration items that together enable service delivery.
Describing hardware topography refers to network or infrastructure diagrams, which are a type of CI attribute or documentation - not the definition of a relationship in SACM.
A relationship in SACM is defined as a link between two or more CIs that identifies how they depend on or interact with each other to deliver a service. This is stored in the CMDB and is essential for impact analysis, change management, and understanding service composition.
Defining which software should be installed on hardware describes a baseline or configuration standard, not a relationship between CIs.
Version numbering conventions are part of release and change management policy, not a concept related to relationships in SACM.
Concept tested: Definition of relationships in SACM and CMDB
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.