ITIL · Question #88
Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices
The correct answer is A. All of the above. ITIL identifies multiple legitimate sources from which best practices are derived, and academic research, internal experience, and industry practices are all recognized sources. No single source is excluded.
Question
Options
- AAll of the above
- B1 and 3 only
- C1 and 2 only
- D2 and 3 only
How the community answered
(48 responses)- A92% (44)
- B2% (1)
- C4% (2)
- D2% (1)
Why each option
ITIL identifies multiple legitimate sources from which best practices are derived, and academic research, internal experience, and industry practices are all recognized sources. No single source is excluded.
ITIL explicitly recognizes all three as valid sources of best practice: academic research provides theoretical and evidence-based foundations, internal experience captures organizational learning, and industry practices represent collective knowledge proven effective across organizations.
Excludes internal experience, but lessons learned within an organization are a recognized and valuable source of best practice in ITIL.
Excludes industry practices, but established cross-industry standards and frameworks are a primary source of best practice guidance in ITIL.
Excludes academic research, but peer-reviewed studies and academic work directly inform best practice frameworks including ITIL itself.
Concept tested: ITIL sources of best practice guidance
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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