Which of the following would be examined by a major problem review? 1. Things that were done correctly 2. Things that were done incorrectly 3. How to prevent recurrence 4. What could be done better in

Reviewing only what was done correctly is insufficient - a major problem review must also capture failures, prevention strategies, and improvement opportunities.

Omits reviewing what was done correctly and future improvement opportunities, both of which are required components of a complete major problem review.

Excludes how to prevent recurrence, which is a critical objective of the major problem review aimed at reducing repeat incidents.

ITIL specifies that a major problem review must examine all four areas: what was done correctly to reinforce good practice, what was done incorrectly to identify failures, how to prevent recurrence to reduce future impact, and what could be done better to enable continual service improvement.