ITIL · Question #85
Which of the following provide value to the business from service strategy? 1. Enabling the service provider to have a clear understanding of what levels of service will make their customers…
The correct answer is A. All of the above. ITIL Service Strategy delivers business value across multiple dimensions, including customer understanding, environmental responsiveness, and portfolio management. All three statements represent recognized outputs of a well-defined service strategy.
Question
Options
- AAll of the above
- B1 and 3 only
- C1 and 2 only
- D2 and 3 only
How the community answered
(59 responses)- A95% (56)
- C2% (1)
- D3% (2)
Why each option
ITIL Service Strategy delivers business value across multiple dimensions, including customer understanding, environmental responsiveness, and portfolio management. All three statements represent recognized outputs of a well-defined service strategy.
All three statements are valid business values from service strategy as defined in ITIL. Statement 1 addresses aligning service levels to customer success, Statement 2 covers agility in responding to business change, and Statement 3 refers to building a quantified service portfolio - each representing a distinct strategic benefit to the business.
Excludes Statement 2, but the ability to respond quickly to changes in the business environment is a core value of service strategy, not an incidental benefit.
Excludes Statement 3, but maintaining a portfolio of quantified services is a primary output and business value of service strategy.
Excludes Statement 1, but understanding what service levels make customers successful is a foundational purpose of service strategy.
Concept tested: Business value delivered by ITIL service strategy
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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