ITIL · Question #78
Which function or process would provide staff to monitor events in an operations bridge?
The correct answer is B. IT operations management. IT Operations Management is the ITIL function responsible for staffing and running the operations bridge to monitor infrastructure events.
Question
Which function or process would provide staff to monitor events in an operations bridge?
Options
- ATechnical management
- BIT operations management
- CRequest fulfillment
- DApplications management
How the community answered
(24 responses)- A4% (1)
- B92% (22)
- D4% (1)
Why each option
IT Operations Management is the ITIL function responsible for staffing and running the operations bridge to monitor infrastructure events.
Technical management provides specialized technical expertise and manages specific areas of the infrastructure, but is not the primary function responsible for staffing the operations bridge for continuous event monitoring.
IT Operations Management encompasses all activities required to manage and maintain the IT infrastructure on a day-to-day basis, including running the operations bridge - also known as a network operations center - which monitors events across the environment. This function directly provides the staff who watch consoles, respond to events, and perform routine operational tasks.
Request fulfillment is a process for handling service requests from users, not a function that provides operational staff for monitoring infrastructure events.
Applications management is responsible for managing applications throughout their lifecycle, not for monitoring infrastructure events from an operations bridge.
Concept tested: IT Operations Management function and operations bridge staffing
Source: https://www.axelos.com/best-practice-solutions/itil/what-is-itil
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