Which process is responsible for low risk, frequently occurring, low cost changes?

Demand management focuses on understanding and influencing customer demand for services at a strategic level, not handling individual routine service requests.

Incident management is concerned with restoring normal service operation after an unplanned interruption, not with processing routine, low-risk requests.

Release and deployment management handles the planning, scheduling, and controlling of builds and deployments into production, not routine low-risk service requests.

Request fulfillment handles standardized, pre-approved service requests such as password resets and software installations, which are characterized as low risk, high frequency, and low cost. These requests follow a predefined procedure and do not require formal change management approval. This makes request fulfillment the correct process for this category of activity.