ITIL Question #530: Real Exam Question with Answer & Explanation

The correct answer is B: It results in gradual improvement in cost effectiveness. Continual Service Improvement delivers business value by systematically identifying and implementing iterative improvements that gradually increase the cost-effectiveness of IT services.

Question

What BEST describes the value of continual service improvement to the business?

Options

AIt supports the creation of a portfolio of quantified services
BIt results in gradual improvement in cost effectiveness
CIt improves governance by building controls into service designs
DIt provides quick and effective access to standard services

Explanation

Continual Service Improvement delivers business value by systematically identifying and implementing iterative improvements that gradually increase the cost-effectiveness of IT services.

Common mistakes.

A. Creating a portfolio of quantified services is the value associated with Service Strategy and Service Portfolio Management, not Continual Service Improvement.
C. Improving governance by building controls into service designs is the value delivered by Service Design, which incorporates compliance, security, and control requirements during the design phase.
D. Providing quick and effective access to standard services is the value of the Service Catalogue and Request Fulfillment processes, which are components of Service Operation.

Concept tested. Value of Continual Service Improvement (CSI) to business

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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