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ITIL · Question #529

What BEST describes the value of service design to the business?

The correct answer is B. It reduces total cost of ownership (TCO) of services. Service Design delivers value to the business primarily by reducing total cost of ownership through designing quality, scalability, and cost-efficiency into services from the outset.

The ITIL service lifecycle

Question

What BEST describes the value of service design to the business?

Options

  • AIt supports the creation of a portfolio of quantified services
  • BIt reduces total cost of ownership (TCO) of services
  • CIt improves the control of service assets and configurations
  • DIt provides quick and effective access to standard services

How the community answered

(34 responses)
  • A
    3% (1)
  • B
    88% (30)
  • C
    6% (2)
  • D
    3% (1)

Why each option

Service Design delivers value to the business primarily by reducing total cost of ownership through designing quality, scalability, and cost-efficiency into services from the outset.

AIt supports the creation of a portfolio of quantified services

Creating a portfolio of quantified services is the value associated with Service Strategy and Service Portfolio Management, not Service Design.

BIt reduces total cost of ownership (TCO) of servicesCorrect

Service Design focuses on designing IT services along with their supporting processes, tools, and architectures to meet current and future business requirements efficiently. By incorporating performance, security, availability, and capacity requirements during the design phase, it prevents costly rework and operational failures after deployment. This proactive approach directly lowers the total cost of ownership over the full service lifecycle.

CIt improves the control of service assets and configurations

Improving control over service assets and configurations is the value of Service Asset and Configuration Management, which is a process within the Service Transition lifecycle stage.

DIt provides quick and effective access to standard services

Providing quick and effective access to standard services describes the value of the Service Catalogue and Request Fulfillment processes, which are part of Service Operation.

Concept tested: Value of Service Design lifecycle stage to business

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service design#business value#total cost of ownership#TCO

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