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ITIL · Question #531

Which statement about Business Cases is TRUE?

The correct answer is A. Business Cases should focus on both the financial and non-financial impacts of the proposed. A Business Case must address both financial and non-financial impacts to give decision-makers a complete picture of the proposed project's value.

Key principles and models

Question

Which statement about Business Cases is TRUE?

Options

  • ABusiness Cases should focus on both the financial and non-financial impacts of the proposed
  • BBusiness Cases should focus on only the financial impacts of the proposed project to secure
  • CBusiness Cases should focus on only the non-financial business impacts of the proposed project
  • DBusiness cases should only focus on how the proposed project can lower costs and improve

How the community answered

(43 responses)
  • A
    91% (39)
  • B
    2% (1)
  • C
    2% (1)
  • D
    5% (2)

Why each option

A Business Case must address both financial and non-financial impacts to give decision-makers a complete picture of the proposed project's value.

ABusiness Cases should focus on both the financial and non-financial impacts of the proposedCorrect

ITIL defines a Business Case as a justification for a significant item of expenditure, requiring analysis of both financial impacts (costs, ROI, revenue) and non-financial impacts (risk reduction, strategic alignment, customer satisfaction). Limiting the scope to only one dimension would give an incomplete picture to stakeholders. A comprehensive Business Case enables informed decision-making across all relevant value dimensions.

BBusiness Cases should focus on only the financial impacts of the proposed project to secure

Focusing only on financial impacts ignores non-financial benefits such as risk reduction, regulatory compliance, and strategic alignment that are essential for a complete investment justification.

CBusiness Cases should focus on only the non-financial business impacts of the proposed project

Focusing only on non-financial impacts omits the cost-benefit and ROI analysis that is critical for securing budget approval from financial stakeholders.

DBusiness cases should only focus on how the proposed project can lower costs and improve

Limiting the Business Case to cost reduction and efficiency improvements is too narrow and excludes revenue generation opportunities, risk factors, and broader strategic value.

Concept tested: ITIL Business Case content and scope

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#business case#financial impact#non-financial impact#service strategy

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