ITIL · Question #525
Which is an outcome of service design?
The correct answer is B. Services and operational quality are enhanced. Service Design in ITIL produces designs for new and changed services that enhance both the quality of services delivered and the operational processes that support them.
Question
Which is an outcome of service design?
Options
- AUser training and awareness for the service is maximized
- BServices and operational quality are enhanced
- CStandard Services are provided quickly and efficiently across the business
- DExpectations setting of all stakeholders for the services improved
How the community answered
(21 responses)- A5% (1)
- B90% (19)
- D5% (1)
Why each option
Service Design in ITIL produces designs for new and changed services that enhance both the quality of services delivered and the operational processes that support them.
User training and awareness activities are outputs of Service Transition, specifically within Release and Deployment Management, not Service Design.
Service Design translates business and user requirements into detailed specifications covering service architecture, processes, policies, measurement systems, and supporting components - resulting in improved service quality and operational effectiveness before services enter transition or production.
Providing standard services quickly and efficiently describes outcomes of Service Operation and Request Fulfillment, which manage day-to-day service delivery rather than designing services.
Stakeholder expectation setting is primarily an activity of Service Strategy, where service value propositions, utility, and warranty are defined and communicated.
Concept tested: ITIL Service Design stage outcomes and purpose
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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