ITIL Question #526: Real Exam Question with Answer & Explanation

The correct answer is B: Service design. Service Design is the ITIL lifecycle stage that takes strategic requirements and translates them into detailed IT service designs, ensuring alignment between business needs and the IT solution.

Question

Which stage of the service lifecycle identifies, defines and aligns the IT solution with the business requirements?

Options

AService transition
BService design
CService operation
DService configuration

Explanation

Service Design is the ITIL lifecycle stage that takes strategic requirements and translates them into detailed IT service designs, ensuring alignment between business needs and the IT solution.

Common mistakes.

A. Service Transition is responsible for building, testing, evaluating, and deploying services into the live environment, not for identifying or defining the IT solution against business requirements.
C. Service Operation manages the day-to-day running of live IT services, handling incidents, problems, and requests - it operates services that have already been designed and transitioned, not define them.
D. Service Configuration is not a recognized stage of the ITIL service lifecycle - the five official stages are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Concept tested. ITIL Service Design lifecycle stage role in aligning IT to business

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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