ITIL · Question #524
The configuration management system is part of which system?
The correct answer is D. The service knowledge management system. In ITIL, the Configuration Management System (CMS) is a component nested within the broader Service Knowledge Management System (SKMS), which is the overarching repository of all service knowledge.
Question
The configuration management system is part of which system?
Options
- AThe availability management information system
- BThe capacity management information system
- CThe information security management system
- DThe service knowledge management system
How the community answered
(14 responses)- A7% (1)
- D93% (13)
Why each option
In ITIL, the Configuration Management System (CMS) is a component nested within the broader Service Knowledge Management System (SKMS), which is the overarching repository of all service knowledge.
The Availability Management Information System (AMIS) stores availability data, performance metrics, and reports related to service availability - it is a separate information system and does not contain the CMS.
The Capacity Management Information System (CMIS) holds capacity and performance data used for capacity planning - it is distinct from the CMS and not its parent system.
The Information Security Management System manages security policies, controls, and risk data - it is an independent system with no hierarchical relationship to the CMS.
The SKMS is the highest-level knowledge management structure in ITIL, encompassing all data, information, and knowledge used across service management. The CMS sits within the SKMS and itself contains the Configuration Management Database (CMDB) and related repositories - making the SKMS the correct parent system for the CMS.
Concept tested: ITIL CMS and SKMS hierarchical relationship
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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