Which is an example of improving service utility using service management automation?

Pre-determined routing of a service request streamlines process handling efficiency but does not directly improve the functional capability (utility) that the service provides to users.

Reducing time to compile service data is an operational efficiency gain that may support warranty aspects, but it does not improve the fitness for purpose (utility) of the service itself.

Monitoring service availability addresses service warranty - fitness for use - rather than service utility, since it concerns reliability and uptime rather than what the service functionally does.

Service utility is defined as fitness for purpose, referring to the functional capability a service provides to meet a specific need. Faster resource allocation via automation directly improves what the service can deliver, making it more fit for purpose. This contrasts with warranty improvements, which relate to availability, capacity, and continuity rather than core functionality.