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ITIL · Question #473
ITIL Question #473: Real Exam Question with Answer & Explanation
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The ITIL service lifecycle
Question
Which is the CORRECT list of metrics to support CSI activities?
Options
- ATechnology, customer and business
- BBusiness, service and technology
- CCustomer, business and process
- DProcess, technology and service
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Topics
#CSI metrics#process metrics#technology metrics#service metrics