ITIL · Question #343
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
The correct answer is B. The Service Knowledge Management System. ITIL defines a hierarchical knowledge structure in which CMDBs feed into the CMS, and the CMS is itself a component of the overarching Service Knowledge Management System (SKMS).
Question
Configuration Management Databases (CMDBs) and the Configuration Management System (CMS) are both elements of what larger entity?
Options
- AThe Asset Register
- BThe Service Knowledge Management System
- CThe Known Error Database
- DThe Information Management System
How the community answered
(23 responses)- B96% (22)
- D4% (1)
Why each option
ITIL defines a hierarchical knowledge structure in which CMDBs feed into the CMS, and the CMS is itself a component of the overarching Service Knowledge Management System (SKMS).
The Asset Register is a financial or inventory record of organizational assets and is not the ITIL-defined overarching system that contains both the CMDB and CMS.
The ITIL framework positions the SKMS as the top-level knowledge entity that encompasses all information used to manage IT services. The CMS sits within the SKMS and aggregates data from one or more CMDBs, while other components such as the Known Error Database also reside within the SKMS, making it the correct parent container for both the CMDB and the CMS.
The Known Error Database (KEDB) is itself a subordinate component within the SKMS, making it a peer of the CMS rather than a parent container of CMDBs.
Information Management System is not a defined ITIL construct and does not describe the standard ITIL knowledge management hierarchy.
Concept tested: ITIL knowledge management hierarchy - CMDB, CMS, SKMS
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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