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ITIL · Question #523
ITIL Question #523: Real Exam Question with Answer & Explanation
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Question
What is the BEST description of the CSI register?
Options
- AIt is a record of all authorized changes and their planned implementation dates
- BIt is a record of proposed improvement opportunities and the benefits that will be achieved
- CIt is a record of new services to be approved by a customer, including proposed implementation
- DIt is a record of completed improvements and the relevant customer satisfaction metric
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