Which statement is CORRECT?

Question

Options

• AA function is a set of responsibilities allocated to a service manager
• BA process is a team or group of people and the tools they use to perform one or more activities
• CA function is a set of specialized organizational capabilities
• DA process is a structured set of activities designed to accomplish a specific objective

• B
  4% (1)
• C
  7% (2)
• D
  89% (24)

Explanation

In ITIL, a process is formally defined as a structured set of activities designed to accomplish a specific objective - making D the correct statement. Processes transform inputs into outputs and have defined triggers, activities, and measurable outcomes. Option A is incorrect because a function is not simply a set of responsibilities for a service manager - it is an organizational unit. Option B is incorrect because it describes a function (a team or group of people plus the tools they use), not a process. Option C partially captures the idea of a function ('specialized organizational capabilities') but is an incomplete and non-standard definition - ITIL defines a function specifically as a team/group plus their tools. D accurately reflects the standard ITIL definition of a process.

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