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ITIL · Question #500

What is the BEST description of a change proposal?

The correct answer is D. A justification for a change with significant cost or risk. A change proposal is a formal justification submitted to change management for a change that carries significant cost, risk, or organizational impact.

Processes

Question

What is the BEST description of a change proposal?

Options

  • AAny request for change (RFC) submitted to change management
  • BAn authorized change submitted to release and deployment
  • CAn RFC that must be implemented as soon as possible
  • DA justification for a change with significant cost or risk

How the community answered

(32 responses)
  • A
    3% (1)
  • C
    6% (2)
  • D
    91% (29)

Why each option

A change proposal is a formal justification submitted to change management for a change that carries significant cost, risk, or organizational impact.

AAny request for change (RFC) submitted to change management

Any RFC submitted to change management describes the general change request process, not the specific nature of a change proposal.

BAn authorized change submitted to release and deployment

An authorized change submitted to release and deployment describes a later stage in the change lifecycle after approval, not the proposal stage.

CAn RFC that must be implemented as soon as possible

An RFC that must be implemented as soon as possible describes an emergency change, not a change proposal.

DA justification for a change with significant cost or riskCorrect

A change proposal is used to justify a change that involves significant cost, risk, or resource requirements before a full request for change is submitted. It provides decision-makers with enough information to evaluate feasibility and business justification. This is distinct from a standard RFC in that it precedes the detailed planning phase and is focused on high-level justification.

Concept tested: ITIL change proposal definition and purpose

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#change proposal#change management#cost and risk justification#RFC

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