ITIL · Question #501
What is a change of state that has significance for the management of a configuration item (CI) called?
The correct answer is A. An event. In ITIL and IT service management, an event is defined as a change of state that has significance for the management of a configuration item or IT service.
Question
What is a change of state that has significance for the management of a configuration item (CI) called?
Options
- AAn event
- BA baseline
- CA change to a service level agreement
- DA request for change (RFC)
How the community answered
(55 responses)- A87% (48)
- B2% (1)
- C4% (2)
- D7% (4)
Why each option
In ITIL and IT service management, an event is defined as a change of state that has significance for the management of a configuration item or IT service.
An event is any change of state that is significant for the management of a configuration item (CI) or IT service. Events are detected and processed by event management tools and can trigger incidents, problems, or other management actions. This definition is foundational to ITIL event management practice.
A baseline is a snapshot of the state of a CI or set of CIs at a specific point in time, used as a reference point - not a change of state.
A change to a service level agreement refers to a modification of a contractual or operational agreement, not a state change of a configuration item.
A request for change (RFC) is a formal proposal for a change to be made, not a description of a CI state change that has already occurred.
Concept tested: ITIL event definition in configuration management
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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