ITIL · Question #502
Which is responsible for the production of the service design package (SDP)?
The correct answer is D. Service design. The service design package is produced by the service design stage, specifically through the service design process as a whole, not any single sub-process within it.
Question
Which is responsible for the production of the service design package (SDP)?
Options
- AService portfolio management
- BService catalogue management
- CDesign coordination
- DService design
How the community answered
(49 responses)- A2% (1)
- B4% (2)
- D94% (46)
Why each option
The service design package is produced by the service design stage, specifically through the service design process as a whole, not any single sub-process within it.
Service portfolio management is responsible for managing the service portfolio and evaluating services for investment, not for producing the SDP.
Service catalogue management maintains the service catalogue, which is a subset of the service portfolio, and does not produce the SDP.
Design coordination is a process within service design that coordinates all design activities, but the SDP is produced by service design as a whole, not solely by design coordination.
Service design as a stage is responsible for producing the service design package (SDP), which documents all aspects of a service and its requirements throughout each stage of the lifecycle. The SDP is the output of the entire service design stage and is handed off to service transition. It consolidates inputs from all service design processes into a single comprehensive document.
Concept tested: ITIL service design package ownership and production
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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