ITIL · Question #5
Which one of the following is NOT part of the service design stage of the service lifecycle?
The correct answer is A. Designing and maintaining all necessary service transition packages. Service Design focuses on designing services and processes, not on creating service transition packages, which belong to the Service Transition stage.
Question
Which one of the following is NOT part of the service design stage of the service lifecycle?
Options
- ADesigning and maintaining all necessary service transition packages
- BProducing quality, secure and resilient designs for new or improved services
- CTaking service strategies and ensuring they are reflected in the service design processes and the
- DMeasuring the effectiveness and efficiency of service design and the supporting processes
How the community answered
(37 responses)- A70% (26)
- B5% (2)
- C16% (6)
- D8% (3)
Why each option
Service Design focuses on designing services and processes, not on creating service transition packages, which belong to the Service Transition stage.
Designing and maintaining service transition packages is the responsibility of the Service Transition stage of the lifecycle, not Service Design. Service Design is concerned with designing new or changed services, their supporting systems, architectures, and processes. Transition packages are produced and managed during the transition of services into the live environment.
Producing quality, secure, and resilient designs for new or improved services is a core purpose of Service Design.
Translating service strategies into service design processes is explicitly an objective of the Service Design stage.
Measuring the effectiveness and efficiency of Service Design and its processes is a recognized objective within the Service Design stage.
Concept tested: ITIL Service Design stage objectives
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
Community Discussion
No community discussion yet for this question.