What is the result of carrying out an activity, following a process or delivering an IT service known as?

ITIL defines an 'outcome' as the result of carrying out an activity, following a process, or delivering an IT service. This term distinguishes the end result from the process or activity itself. It is a foundational ITIL concept used to align IT services with business value.

An incident is an unplanned interruption to or reduction in the quality of an IT service, not a general result of an activity.

A change is the addition, modification, or removal of anything that could affect IT services, not the result of an activity.

A problem is the cause of one or more incidents, not the result of carrying out an activity or process.