nerdexam
PeopleCert

ITIL · Question #7

Which process is responsible for managing relationships with vendors?

The correct answer is C. Supplier management. Supplier Management is the ITIL process specifically responsible for managing relationships and contracts with third-party vendors and suppliers.

Processes

Question

Which process is responsible for managing relationships with vendors?

Options

  • AChange management
  • BService portfolio management
  • CSupplier management
  • DContinual service improvement

How the community answered

(41 responses)
  • A
    2% (1)
  • B
    5% (2)
  • C
    93% (38)

Why each option

Supplier Management is the ITIL process specifically responsible for managing relationships and contracts with third-party vendors and suppliers.

AChange management

Change Management controls the lifecycle of all changes and is not concerned with vendor relationship management.

BService portfolio management

Service Portfolio Management manages the full set of services the provider offers or plans to offer, not vendor relationships.

CSupplier managementCorrect

Supplier Management is the ITIL Service Design process that manages all suppliers and the services they deliver. It maintains supplier policies and a supplier and contract database, and ensures suppliers meet contractual commitments. Its primary goal is to obtain value for money from suppliers and support the delivery of end-to-end IT services.

DContinual service improvement

Continual Service Improvement focuses on identifying and implementing improvements to IT services and processes, not on managing suppliers.

Concept tested: ITIL Supplier Management process responsibility

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#supplier management#vendor relationships#third-party management#underpinning contracts

Community Discussion

No community discussion yet for this question.

Full ITIL Practice