ITIL Question #7: Real Exam Question with Answer & Explanation

The correct answer is C: Supplier management. Supplier Management is the ITIL process specifically responsible for managing relationships and contracts with third-party vendors and suppliers.

Question

Which process is responsible for managing relationships with vendors?

Options

AChange management
BService portfolio management
CSupplier management
DContinual service improvement

Explanation

Supplier Management is the ITIL process specifically responsible for managing relationships and contracts with third-party vendors and suppliers.

Common mistakes.

A. Change Management controls the lifecycle of all changes and is not concerned with vendor relationship management.
B. Service Portfolio Management manages the full set of services the provider offers or plans to offer, not vendor relationships.
D. Continual Service Improvement focuses on identifying and implementing improvements to IT services and processes, not on managing suppliers.

Concept tested. ITIL Supplier Management process responsibility

Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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