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ITIL · Question #496
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
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The ITIL service lifecycle
Question
Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?
Options
- AService and process improvement
- BBaseline assessments
- CPolicy and governance review
- DMeasurable targets
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Topics
#CSI approach#continual service improvement#seven-step improvement#service improvement