Which is the CORRECT activity to carry out the "How do we get there" phase of the Continual Service Improvement approach?

In the ITIL Continual Service Improvement approach, 'How do we get there?' is the fourth phase and directly maps to service and process improvement activities. This phase involves designing, developing, and deploying the specific improvements needed to close the gap between the current state and the defined measurable targets established in the prior phase.

Baseline assessments answer the second CSI question 'Where are we now?' - they capture the current state as a reference point, not the path toward improvement.

Policy and governance review corresponds to the sixth CSI question 'How do we keep the momentum going?' - it sustains improvement after targets are achieved.

Measurable targets correspond to the third CSI question 'Where do we want to be?' - they define the desired future state rather than the activities to reach it.