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ITIL · Question #497

Which is the BEST definition of a supplier?

The correct answer is D. It is a mixture of internal and external parties that are responsible for providing goods and. In ITIL, the term supplier covers both internal and external parties responsible for providing goods or services needed to deliver IT services.

Generic concepts and definitions

Question

Which is the BEST definition of a supplier?

Options

  • AIt is a third party responsible for supplying goods or services that are required to deliver IT
  • BIt is a shared services unit that is responsible for supplying goods or services that are required to
  • CIt is a third party with responsibility for supplying goods or services that is agreed through an
  • DIt is a mixture of internal and external parties that are responsible for providing goods and

How the community answered

(54 responses)
  • A
    7% (4)
  • B
    2% (1)
  • C
    4% (2)
  • D
    87% (47)

Why each option

In ITIL, the term supplier covers both internal and external parties responsible for providing goods or services needed to deliver IT services.

AIt is a third party responsible for supplying goods or services that are required to deliver IT

Limiting the definition to 'third party' only excludes internal units such as shared services functions that also supply goods or services required for IT service delivery.

BIt is a shared services unit that is responsible for supplying goods or services that are required to

Defining a supplier solely as a shared services unit is too narrow because it excludes external vendors, which are a core concern of the supplier management practice.

CIt is a third party with responsibility for supplying goods or services that is agreed through an

Restricting the definition to third parties operating under a formal contract excludes internal supply arrangements and does not capture the full scope of supplier management.

DIt is a mixture of internal and external parties that are responsible for providing goods andCorrect

The most complete ITIL definition of a supplier encompasses both internal parties such as shared services units and external third-party vendors, making 'a mixture of internal and external parties' the most accurate characterization. This broad scope ensures supplier management addresses all sources of goods and services required for IT service delivery regardless of whether they originate inside or outside the organization.

Concept tested: ITIL supplier definition scope - internal and external

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#supplier definition#third party#underpinning contracts#supplier management

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