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ITIL · Question #487
ITIL Question #487: Real Exam Question with Answer & Explanation
The correct answer is C: To ensure that incident resolution times are aligned with business needs. See the full explanation below for the reasoning.
Question
Which is a reason why incident management interfaces with service level management?
Options
- ATo ensure that problem records are circulated to all customers
- BTo ensure that the status of faulty configuration items (CI) is recorded
- CTo ensure that incident resolution times are aligned with business needs
- DTo ensure that incident workarounds are acceptable to the customers
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