What is a characteristic of a process?

Processes are tool-agnostic and define activities and outputs without mandating a specific tool for execution; requiring a specific tool is not a process characteristic.

ITIL defines processes as having measurable outputs that are performance-driven, meaning each process includes defined metrics and KPIs that allow the organization to assess whether intended outcomes are being achieved. This measurability is what distinguishes a process from an informal or ad-hoc activity. Performance data also feeds directly into continual service improvement cycles.

Providing generic technical skills and resources describes a function - such as the service desk or technical management group - not a process.

Processes are always initiated by a specific trigger or event; the absence of a trigger is the opposite of a process characteristic and instead describes informal, unmanaged activity.