Which statement about stakeholders is TRUE?

ITIL defines stakeholders as any party with an interest in the delivery of IT services, and explicitly includes customers, users, and suppliers as examples. These parties can exist inside the organization (internal) or outside it (external), making this a true and complete statement about how ITIL categorizes stakeholders.

External customers are those who are outside the organization receiving services - individuals who work for the same organization as the IT provider are by definition internal customers, not external ones.

Internal customers are not always charged for IT services; financial charging is an optional organizational policy decision, not a defining characteristic of being an internal customer.

Internal customers receive services from the internal IT provider, not from third-party suppliers; purchasing from third parties via legally binding contracts is associated with supplier management and applies to external procurement relationships.